Breaking News for the Game
01
June
Known Major Issues with the Rescue Center ➕
- Crashes when animals are fully healed
➡️Will be fixed in upcoming version 10.3.0
- Crashes when interacting with enclosure equipment
➡️It may help to avoid having active zookeepers, even in other zoos
- Quests to fully heal animals not counting
➡️These often do complete with a delay, so give it some time and/or try closing and relaunching the game. If you don't get credit after half a day and the animal isn't back in your Rescue Center inventory, feel free to submit a ticket!
- Fully healed animals disappearing
➡️Likely related to the first issue; be sure to check your Rescue Center inventory; you may need to place them out and heal them a little more again
All of these issues are already being investigated by our developers. Be sure to keep an eye out for updates in the coming days.
We apologize for the inconvenience!
- Crashes when animals are fully healed
➡️Will be fixed in upcoming version 10.3.0
- Crashes when interacting with enclosure equipment
➡️It may help to avoid having active zookeepers, even in other zoos
- Quests to fully heal animals not counting
➡️These often do complete with a delay, so give it some time and/or try closing and relaunching the game. If you don't get credit after half a day and the animal isn't back in your Rescue Center inventory, feel free to submit a ticket!
- Fully healed animals disappearing
➡️Likely related to the first issue; be sure to check your Rescue Center inventory; you may need to place them out and heal them a little more again
All of these issues are already being investigated by our developers. Be sure to keep an eye out for updates in the coming days.
We apologize for the inconvenience!
22
December
⚠️New phone/tablet? Here's now to get back to your account!
⤵️ Have an upjers Account?
If your account is linked to an upjers account, so you can simply use the "Log in with upjers account" option in the game settings to log back into your account.
Enter your upjers username (this is not necessarily the game you use in the game! See if you can find a confirmation e-mail with your upjers username) and password you created the account with, confirm, and you should be good to go.
Note: Both username and password are case-sensitive! If you mistype either of them, you'll get the message that the account couldn't be found. Make sure your device isn't autocaptializing or adding spaces!
If you don't remember your password, you can request a new one here: https://en.upjers.com/passwordresend
⤵️ No upjers Account?
If you still have access to your account, you can simply use the "Create upjers Account" button to create an upjers account in the game settings of your old account. Then simply log in on your new account as described above.
No access to your account?
No need to worry, we can still help, provided we can find your old account. We will need your old support ID and the support ID of the new account on your new device. You'll need to play until at least level 3.
Don't know your support ID? We might be able to find it with the following information:
- Your player name
- Your level
- Your club's name
- Any of your friends' names (the more unique, the better!)
- If you've made a purchase via the Google Play Store, any transaction numbers These can be found in the confirmation e-mails for the purchases or in the Google Payments Center (https://payments.google.com/) - they would look something like this: GPA.1234-1234-1234-12345
Simply contact us with this information, and we'll do what we can to help!
⤵️ Have an upjers Account?
If your account is linked to an upjers account, so you can simply use the "Log in with upjers account" option in the game settings to log back into your account.
Enter your upjers username (this is not necessarily the game you use in the game! See if you can find a confirmation e-mail with your upjers username) and password you created the account with, confirm, and you should be good to go.
Note: Both username and password are case-sensitive! If you mistype either of them, you'll get the message that the account couldn't be found. Make sure your device isn't autocaptializing or adding spaces!
If you don't remember your password, you can request a new one here: https://en.upjers.com/passwordresend
⤵️ No upjers Account?
If you still have access to your account, you can simply use the "Create upjers Account" button to create an upjers account in the game settings of your old account. Then simply log in on your new account as described above.
No access to your account?
No need to worry, we can still help, provided we can find your old account. We will need your old support ID and the support ID of the new account on your new device. You'll need to play until at least level 3.
Don't know your support ID? We might be able to find it with the following information:
- Your player name
- Your level
- Your club's name
- Any of your friends' names (the more unique, the better!)
- If you've made a purchase via the Google Play Store, any transaction numbers These can be found in the confirmation e-mails for the purchases or in the Google Payments Center (https://payments.google.com/) - they would look something like this: GPA.1234-1234-1234-12345
Simply contact us with this information, and we'll do what we can to help!